Frequently Asked Questions

At Sunwell Counseling, we believe in transparency and helping our clients understand how our process works. Below, you’ll find answers to some common questions. If you’re looking for additional insight or information, we can help provide clarity as you begin your therapeutic journey.

How does the Free Consultation work?

We offer a complimentary 15-minute phone or video consultation so you can connect with one of our clinicians, ask questions, and determine whether we're the right fit for your needs. At Sunwell Counseling, we believe you are the expert on your own life, and we value your ability to choose the therapist and approach that feels right for you. This consultation is an opportunity to learn more about our services, get a sense of what working together would be like, and feel confident that you're making an informed investment in your well-being.

How do I schedule an appointment?

Please visit our Contact page to reach out to one of our clinicians for appointment scheduling. Use the contact form or email for fastest service, though phone numbers are also provided if you prefer. Please allow up to 24 hours for a response.

Do you offer therapy online or by phone?

Most of our therapy services are available via telehealth as an alternative to in-person sessions. Telehealth is delivered via an HIPAA-compliant online video platform to ensure service privacy and quality. That said, our clinicians believe that an in-person format is the most effective method of therapy and provides a better overall client experience.

How long will I be in therapy?

The length of therapy is different for everyone and depends on your goals, the concerns you're working through, and the pace that feels right for you. Some people find that a few months of focused therapy helps them address a specific challenge, while others choose to continue longer to explore deeper patterns, strengthen coping skills, or support ongoing personal growth. We'll regularly check in on your progress and make sure our work continues to align with your goals, so you can decide what feels most helpful for you.

How much does therapy cost?

We offer a variety of services with multiple clinicians and costs vary. In short, costs for our current services are summarized as follows:

  • Individual therapy starts at $140 per 50min session
  • Couples therapy starts at $200 per 50min session and $285 per 80min session
  • EMDR starts at $185 per 50min session and $250 per 80min session

What is your cancelation policy?

We require at least 24 hours notice to cancel the appointment and avoid being charged the cost of the therapy session. More than 24 hours notice allows the therapist to reach out to their waitlist and offer the appointment opening to someone in need of service.

Do you take insurance?

Sunwell Counseling is considered an “out-of-network” provider and clients pay in full at the time services are rendered. If you have insurance with out-of-network benefits, we can provide you with a superbill that you can submit to your insurance carrier for reimbursement. 

Are reduced rate options available?

Our therapists at Sunwell Counseling each have a few slots for reduced-fee services on their caseload. These are offered to clients in need as they become available. Please feel free to inquire directly with your therapist.